The Challenge
The agency manages programs sponsored by federal, state and local governments to physically manage millions of documents containing individuals' sensitive personal information. It requires archiving and storing all documents, a responsibility that carries several inherent challenges, including:
- Hard copies were susceptible to environmental damage and theft
- Risk of unauthorized access and disclosures
- High overhead costs storage space management
- Retrieving physical documents required excessive time
Transformation
We implemented a digital, scalable and secure Document Imaging and Management System (DIMS) built on IBM’s FileNet P8 Electronic Content Management (ECM) System.
- Converted over 15 million physical documents into 2.6 terabytes of electronic data
- Provided features like indexing, tagging, data capturing and attribute assignations
- Provided greater efficiency in day-to-day operations
The Impact
- 15M+ documents digitized
- 80% reduction in storage requirements
- Enriched user experiences
